SERVICES

1. Non-medical agents will assist with general information about the coronavirus. For instance:

a. What is the Coronavirus?

b. How does it spread?

c. Where have cases occurred?

d. What are the symptoms?

e. How to avoid contact?

f. Travel information and travel warnings.

g. General hygiene information.

2. Medical case managers will assist individuals who have been exposed to the virus. They will also screen for possible high-risk cases. Any high-risk case or caller with possible symptoms will be referred to the Doctor/Nurse team.

3. Doctor/Nurse will assess members with symptoms and advise what steps to take, in line with established protocols. These may include:

a. Self-isolation

b. Advising other people with whom the caller may have been in contact

c. Referral to a doctor or hospital for treatment

Safely spend the lockdown with Security-On-The-Go.

While at home Security-On-The-Go protects you and your loved ones with rapid armed response in emergency situations, at the click of a button anywhere at any time.

Why Security-On-The-Go?

1. Breakdown on the side of the road (within an unsafe environment) - hit the panic button

2. If you are in an unsafe area - hit the panic button

3. If you see a suspicious vehicle outside your home - hit the panic button

4. If your loved ones are being attacked - hit the panic button

5. Attempted break-ins - hit the panic button

6. Drunk disruptive crowd (life threatening) - hit the panic button

7. Outdoor sports activities where you might feel unsafe - hit the panic button

8. Being followed home - hit the panic button.

SERVICES.

We maintain our clients’ most pivotal relationships by delivering professional and engaging customer- and employee interactions on a daily basis. An acknowledged leader in the highly regulated sector, we provide failsafe outsourced solutions across all sectors. Our key-skill expertise lies in retentions, notably insurance policy retentions. As a niche contact centre for affinity-based campaigns, we specialize in stakeholder interactions where established relationships exist.

We are able to undertake any type of outbound and inbound campaign across all sectors – providing a tailored service, complete with all related administration services.

We deliver exceptional results at a fraction of the cost of running such campaigns in-house while freeing our clients from unpredictable overhead costs, staff management issues and operational frustrations.

Rigorous quality assurance processes allow us to execute successful and compliant campaigns, while advanced systems and technology ensure a high level of data security. Clarity of telephonic interactions is assured, with all calls voice-recorded and stored digitally.

We offer a high level of client service, human resource expertise and industry experience, which complements our enthusiasm for people and technology.

WHY WE ARE CONFIDENT.

•Our team consists of 100% highly trained agents which can do both inbound and outbound calls.

• 90% of our agents are experienced agents with 2 years and more call centre experience.

• They are highly trained in customer service as a core focus.

• Effective Human Resource Management team that evaluates and recruits only the best agents, and provides training to encourage further development.

• Our Trainers were selected based on their experience and achievement of being the top sellers in the campaigns they worked on in the past.

• We offer continues training, development and mentorship, training. This includes refreshers on laws, rules and regulations of the industry .

• now partenering with the various setas to ensure that we are getting the best of our tarining needs seen to.

Lockdown Essential Services.

Our COVID-19 Hotline is available 24/7 in all South African languages via call, text or email.

REQUEST COVID-19 SERVICES - CLICK HERE

Roadside Assistance

Medical Assistance

Home Assistance

Online studies

Business Activities.

Address

Contacts

Direct E-mail